3 Benefits to Embracing Business Technology

COVID-19 has accelerated the adoption of technology by U.S. businesses; more than 80% are investing or plan to invest in emerging technologies, including smart analytics, hybrid cloud, and cybersecurity.

Though COVID-19 has expedited these changes, technology offers 3 major competitive advantages that will outlive the pandemic.

1. Technology Streamlines Collaboration

77% of remote workers report increased productivity working at home, suggesting that digital collaboration (whether it’s in-office or remote) will remain our “new normal.”

Technology improves workplace productivity by simplifying collaboration processes. For example, Virtual Private Networks (VPNs) connect regional offices and roaming users with a private network computer. These safe, customizable systems allow you to send and receive data across shared public networks as if directly connected to the private network.

VPNs and other Cloud and Mobile Solutions provide your business with a secure ecosystem for collaboration, thereby increasing productivity, and encouraging team members to work cross-functionally.

2. Technology Mobilizes Your Business

With more employees than ever working from home, businesses are using technology to mobilize their workplaces and increase productivity.

Many companies have adopted ASG 3cx, a personalized mobile solution that allows you to access your phone system via website. It enables you to integrate your CRM and Outlook contacts, then use one-click links to dial on any 3cx connected devices.

ASG 3cx offers Direct Inward Calling, Bluetooth activation, after-hours forwarding, intercom functionality, and on-demand call recordings.

This flexibility allows your team to work from anywhere. And, the option to review recorded meetings and call metrics will help you optimize your team’s productivity.

3. Technology Enables Better Customer Service

During the pandemic, consumers have increasingly gravitated toward online channels, resulting in increased traffic for websites, call centers, and other IT assets.

A secure, updated network and a quick-loading website will ensure you’re prepared for the increase in traffic.

Pagespeed Tools can help you determine how your website performs, and where improvements can be made.

Enhancing the security and efficiency of your website will ensure you won’t lose customers or damage your reputation due to unstable connection or slow loading times.

How ASG Can Help

Even in the midst of COVID-19, technology is revolutionizing the way businesses operate.

ASG can help your business introduce new technology, or leverage existing technologies by delivering reliable IT support. The ASG team examines costs, functionality, performance, and risk, to facilitate the integration of IT investments, and increase profitability.

Get in touch for more information on how to use technology to gain a competitive advantage.