Assessing your MSP in the first appointment.
Handing over your IT to a MSP is a major decision. Who do you choose and more importantly, how? While there’s no rulebook that will tell you exactly how to proceed, here are a few hints that can help you decide how invested your prospective MSP is into you.
How well do they know your industry vertical.
It is important that your MSP truly understands the industry-specific IT challenges you face so they can help you overcome those challenges effectively. For example, do you have a commonly used software program or any governmental or regulatory mandates that you must be adhering to. Is your MSP knowledgeable on that front?
How well do they know you and your values.
How well does this MSP know your business? Have they invested time in learning a bit about you from sources other than you–like your website, press releases, etc.? Do they understand your mission, vision and values? This is important they understand your mission because you and your MSP have to work as a team and when they start to see things from your point of view, it is going to be easier for you to build a mutually trusting, lasting relationship with them.
References and testimonials.
References are a great tool to assess your prospective MSPs. Ask them to provide you with as many references and testimonials as they can. It would also be helpful if they are in the same industry vertical as you but it’s not a necessity.
Are they talking in jargons or talking so you understand.
Your MSP is an IT whiz, but most likely you are not. So instead of throwing IT terminology (jargons) on you, they should be speaking in simple layman terms so you understand and are comfortable having a conversation with them. If that doesn’t happen, then probably they are not the right fit for you.
If you would like additional information, contact ASG at 203-440-4413 or download the free report “What Every Business Owner Must Know About Hiring An Honest, Competent, Responsive and Fairly Priced Computer Consultant.” Click here or go to http://bit.ly/2RJU7Hz