If you’re a business operating today, it’s pretty difficult to navigate through each day without worrying about some aspect of IT. Whether it’s ensuring all of your workstations are functioning, if your network is secure from bad actors, or if your workforce is being efficient. There is so much that IT solutions help a business to do in their everyday operations.

Having that support may seem like a far stretch for smaller businesses with less capital, but thanks to managed services, it’s now possible for businesses of any size to utilize the benefits of IT support without breaking the bank.

How do you choose the right IT support to fit your needs and budget?

Depending on the type of business you operate and how much support you require, this answer can change. In this post, we’ll discuss some of the top traits to look for in an IT Support provider and distinguish the difference between managed support and vendor-supplied software support.

What are Managed IT Services?

It may help to first explain what managed IT services are. With this, you’ll hire a team to act as the “IT department” for your company. They’ll be there every step of the way for tech support – from installing devices and connecting your servers, to providing necessary antivirus and back-ups and even monitor the performance and speed of your computer network.

This proactive management means they can work in the background to ensure you’re always up and running while your workers focus on their core responsibilities. Everything from upgrades, to fixes are handled by the IT Support Service and without you the business owner having to worry about if someone may be hacking your sensitive data or how to rebuild after a disaster.

Watch Out for These Models

There are IT services that while reasonable in very certain scenarios, are for the most part a poor choice. Break-fix models for example end up draining you of resources when unforeseen circumstances creep up since hourly fees can add up quickly. The various billed hours allowed in these contracts are something to pay close attention to when comparing which IT support option is best for your company. In another scenario, vendors of software solutions offer their own help desk and IT support but there are typically always additional fees for these services and they are limited in trouble-shooting only their specific application, not the possible issues happening with your entire computer, network and devices. Oftentimes this bigger picture is vital to solving IT problems.

Interested in learning more?

Check out our free Business Buyers Guide for IT Support Services and Fees