IT that finally works for you, not against you.
Managed IT, cybersecurity, and AI automation for Connecticut businesses. That's technology that transforms your business.
5.0· 104 Google reviews #1 CT MSP · MSP 501 2026 Inc. 5000
#1 CT MSP · MSP 501 2026Inc. 5000Inc. Regionals NE · 2026NIST CSF AlignedMicrosoft PartnerServing CT since 1997
What we do
Everything technology, under one friendly roof
Proactive support built around how you work, backed by a team that knows you and your business.
29+
Years serving CT
98.9%
Client satisfaction (CSAT)
110+
Businesses serviced
24/7
Monitoring & support
AI & Automation
AI won't fix a broken process. It'll just break it faster.
ASG Ascend is our AI and automation practice, built on top of the IT we already run for you. We automate the work first, then layer in AI where it actually moves the numbers: hours back, fewer errors, decisions made with foresight. Business outcomes first, technology second. AI on the busywork, humans on the phone.
1
Map the work: see where time actually goes across sales, finance & ops.
2
Automate the foundation: remove manual steps and connect your systems.
3
Enable AI: drafting, prioritization, and forecasting where it compounds.
Where are you today?
The 5-stage maturity ladder. Most businesses land in stages 2 to 4.
1Manualit lives in people's heads
2Connectedsystems talk, the work doesn't
3Standardizeddocumented processes, repeatable results
4Automatedprocess runs with automation
5IntelligentAI on top of a process that works
Who we help
Industry expertise, not generic support
We know the compliance, uptime, and data demands specific to your field.
Since 1997
Honest, reliable IT built on relationships, not break-fix invoices.
The ASG Advantage
Why businesses actually enjoy working with us
Predictable, budgetable costs
An engineer answers in ~4 rings
7-minute average ticket response
We pod your team: the same 4–7 people, always
All-inclusive, security built in
Senior techs, no level-1 runaround
No geek-speak, ever
We protect your critical data
Our guarantee
We'll be the most proactive partner you've ever worked with.
In writing: documented risk reviews from your Technology Alignment Manager (quarterly for most clients) and a rolling technology roadmap from your vCIO. You see our work before you feel a problem.
Why it matters
IT that quietly just works
7 min
Avg. ticket response (90-day)
98.9%
Client satisfaction
25–30%
Ticket reduction, first six months
7+ yrs
Average client tenure
Real reviews
See what our clients say about ASG
Live· Last 90 days
754
client reviews
Verified feedback
5.0★ on Google
104 reviews
Anthony provided exceptional support on a late-day rush request. He responded quickly, promptly whitelisted the domain, and went a step further by confirming he could successfully access the website from the server. His verification confirmed that neither DNS Filter nor the firewall would block access, giving us confidence that users would have uninterrupted access. I greatly appreciate his responsiveness, thoroughness, and willingness to assist on short notice.
Georgette B
Tabitha correctly challenged a request that was counter to a new-user written policy, then quickly resolved the matter when the change was confirmed as a policy change. This is exactly the right behavior. Thanks!
Anonymous
Very professional and did not hesitate to assist.
LyChonn R
Excellent service!
Jennifer T
took care of my issues with nor problems
Steven K
Great troubleshooting, response, and hand-on solution involving a ladder! Really appreciate AJ's efforts.
Tom D
He got the job done in no time!Funny too!
Lisa O
He was great! he solved my issue! Thank you !
Cordelia V
Thanks
Anonymous
Took the time to examine each of the unique support requests we had and handled each of them one by one. Was very patient with us and helpful in getting us back to normal operations.
Matt S
Quick response! Resolved
Elizabeth G
Tabitha did a great job with helping me resolve the issue myself and a coworker were having. thanks for the resolution time and accuracy on getting the ticket resolved.
Albert N
Thank you for all you do! Grateful you're a phone call away!
Elizabeth N
Domingos was polite, friendly, and quick to assist. He demonstrated excellent knowledge, resolved my issue promptly, and made sure I had all the information I needed before concluding our interaction. I appreciate his professionalism and outstanding customer service.
Georgette B
Thank you Jason! Brittney is out of the country this week. Will follow up with her next week on documentation request.
Jill S
He was great - patient and taught me what to do if this happens again :)
Cindy P
Thanks for making this a quicker process than we thought it was going to be!
Lori B
Can't say enough about Damek's quality, knowledgeable, and helpful assistance. It's truly great having Damek as part of CBIA's network or help.
Tom D
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