Healthcare IT Support for Connecticut Medical Practices

Yes. As your IT provider we're a business associate under HIPAA, so we sign and honor a BAA as standard practice. We'll also help you inventory your other vendors, the billing company, the transcription service, the cloud tool somebody signed up for last year, and work out which of them need one too.

We've worked around Epic, athenahealth, gGastro, and many more. What that means in practice is that we manage everything around your EHR: the workstations and tablets it runs on, the network paths it depends on, the identity and access controls in front of it, email, backup, and the integrations that feed it. Your EHR vendor secures and supports the platform itself, and we coordinate with them rather than replace them. When something breaks you get one team that owns the problem until it's resolved, instead of two vendors pointing at each other while your morning schedule backs up.

You call, and an engineer answers in about four rings on average. No queue, no callback promise. From there we follow the bouncing ball: we own it, run it to ground, and make sure it doesn't escalate further. First response on tickets averages seven minutes, and under 1% of tickets get escalated at all.

Compliance stays with your practice, because you're the covered entity and no vendor can sign that away. What changes is that the safeguards actually get implemented, the yearly audit gets done, the policies exist and match how your staff really works, training is tracked per person, and when OCR asks for your risk analysis you have one. That's what HIPAA compliant IT services really means, and it's worth knowing there's no such thing as HIPAA certification, so treat any vendor selling you a certificate as a warning sign.

That's co-managed IT, and it's a common shape for a practice your size. Your person keeps the relationships and the day-to-day judgment calls, and gets our tools, our after-hours coverage, and senior engineers behind them. They also stop being the single point of failure the week they're on vacation.

All of them. We support medical and dental practices, behavioral health, surgical and endoscopy centers, long-term care and assisted living, and the billing and transcription companies that handle PHI on a practice's behalf. Different workflows, same Security Rule.

Switching typically takes two to four weeks, phased so most of the work happens before cutover. It's white glove, and we're onsite for the entire transition, which for a practice means someone standing in your hallway on go-live day rather than emailing you instructions. Whether your outgoing provider overlaps with us depends on them: where they'll work with us, day-to-day support overlaps; where they won't, we go live on transition day and keep a line open to them for a week or two, because documentation isn't always complete.