Managed IT Services in Connecticut
The managed IT services Connecticut businesses have run on since 1997: your whole IT department for one flat monthly fee, delivered by four dedicated teams, with security and backup included in the price.
Everything it takes to keep you running
24/7 Monitoring
Servers, endpoints, and network watched continuously. Issues get caught before you feel them.
Unlimited Help Desk
Senior techs answer, remote and onsite. No ticket black holes, no level-1 runaround, and 'how do I' questions are always fair game.
Patch & Update Management
Operating systems and apps kept current and secure, automatically.
The four blocks: how ASG runs your IT
This is the same model we put in front of you in a proposal. Four dedicated functions covering infrastructure to strategy, proactive to reactive, with security and compliance built into the center of all of it.
Technology Management
- Patch management
- Cybersecurity tools management
- Health monitoring
- Alert management
- Desktop optimization
- Remote backup
- Backup monitoring & restore testing
- Documentation
Technology Alignment Process
- Technology checklist
- Network best practices
- NIST CSF standardization
- Technology alignment
- Risk audits (quarterly for most clients)
- Centralized service report review
- Onsite visits and review
Technology Consulting
- Technology summary
- Business impact of technology decisions
- Budget planning
- Strategic technology roadmap
- Policy writing
- Executive risk reviews
- Cyber-insurance readiness
- Vendor management & coordination
- Design desk resources
Reactive Support Services
- Helpdesk support
- Responsive remote support
- Dedicated onsite engineers
- Escalations resources
- After-hours & emergency support
- Employee onboarding & offboarding
- Microsoft 365 & license management
- Faster problem resolution
- 'How to' questions
- Remote support framework
What else you get
Technology Alignment Manager
A dedicated Technology Alignment Manager who knows your environment, keeps your documentation current, and audits your risk quarterly for most clients.
Dedicated vCIO
A virtual CIO who owns your budget planning and technology roadmap, and puts the business impact of every IT decision in plain terms.
Backup & Recovery
Encrypted, tested backups and a disaster-recovery plan, in the seat price like everything else.
The same small team, every time
ASG runs at the scale of a larger company with the relationships of a small one. Each client gets a dedicated pod: the same 4 to 7 people who learn your business, your systems, and your users, and work as an extension of your team.
- ✓A dedicated pod, not a rotating ticket queue
- ✓You reach people who already know your setup
- ✓An engineer answers in about four rings
The report behind the roadmap
Your environment gets measured the same way every other ASG client's is. Every finding is reviewed and dated twice before you see it, once by your Technology Alignment Manager (the engineer who owns your alignment) and once by your vCIO (the virtual CIO who owns your strategy). Then we go through the findings with you. Here's one line item out of 317.
- The questionasked the same way of every client
- Is there internet access with automatic failover to an alternate source?
- Why it matterswritten before anyone looked at your environment
- With how much of the business runs over the connection, an outage on a single line can stop work everywhere until the carrier fixes it.
- What we foundyour TAM's finding, in your environment
- No failover line present at this location.
Your vCIO's note: Raised with ownership, and they've decided against a second line for now. Documented as a known, accepted risk rather than an open gap. Revisit at the next annual plan.
Then reviewed with you. Findings go through your regular check-in with your TAM and your vCIO, which is where they turn into work instead of a document.
Sample line items, reproduced from the real report format with the client and their environment removed. Wording is representative, not any one client's assessment.
When did your IT provider last call you first?
Most IT waits for the phone to ring. ASG comes to you before there's something to call about. Here's the mechanism behind that, in writing.
Quarterly Risk Audits
Your Technology Alignment Manager (TAM) audits your environment against IT best practices and cybersecurity checks, quarterly for most clients, keeps your documentation current, and flags risk while it's still cheap to fix.
A vCIO Who Owns It
Your virtual CIO writes the policies, builds the rolling technology roadmap, and reviews risk directly with your leadership, so IT decisions get made ahead of the budget cycle instead of after an incident.
Findings Walked Through
That audit is a 317-question assessment across 46 categories. Your TAM and your vCIO each review and date every item, then the findings get walked through with you. Written in business terms, and they become next year's plan.
We'll be the most proactive partner you've ever worked with.
IT that quietly just works
Questions, answered straight
Still have a question about your IT? An engineer answers in about four rings.
Related services
Related reading: Managed Cybersecurity: the full stack behind the included planWhat is a managed service provider (MSP)?
Let's scope Managed IT Services for your team
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