IT Services for Small & Mid-Sized Businesses
IT services for small business, sized to what you actually are. ASG runs managed IT for companies from roughly 20 to 250 people: the help desk, the security, the backups, and the strategy, at one per-seat price you can put in a budget. Owner-led in Connecticut since 1997, 110+ businesses serviced, and the #1 Connecticut MSP on the 2026 Channel Futures MSP 501.
- ✓One per-seat price with security and backup already in it
- ✓A help desk that answers: about four rings on the phone, seven minutes to first response on a ticket
- ✓The same 4 to 7 people, and 25–30% fewer tickets in the first six months
- ✓Immutable backups offsite in the cloud, restore-tested automatically every night
- ✓A vCIO (virtual CIO) and a yearly technology budget, included with the plan
- ✓Co-managed if you already have someone, fully managed if you don't
Built around your industry's realities
The Right Size
Managed IT starts paying for itself around 20 people and changes shape again above 250. Under that, co-managed often makes more sense, and we'd tell you so.
What It Costs
Managed IT runs $140 to $175 per seat per month, co-managed $90 to $125, with security and backup in that price. Ask any provider what theirs excludes.
Hire or Partner
One good generalist can't be a help desk, a security operation, and a virtual CIO at once. With ASG you get the same 4 to 7 people.
Smaller Isn't Safer
Attackers pick smaller businesses because the defenses are thinner, not because the data is worth less. Security is built in, never an upsell.
Connecticut businesses already running on ASG
Named clients, in their own words, on what having ASG as the IT department looks like.
Star Auto Sales
ASG manages all of our IT needs
See more client reviews →Client reviewHere at Star Auto Sales we are huge fans of ASG Information Technologies. We have replaced all of our computers, laptops and desktop PCs and our server. ASG brought our business up to PCI compliance, back up our servers and has handled some virus threats. They manage all of our IT needs. Rob Mitchell, the owner, has a talented team he is working with. We have interacted with most of the technicians and know for a fact we are in strong, capable hands. It has also been a pleasure working with Holly Heger, Rob Mitchell and the entire team. People don't know how important IT services are until your systems are down. Luckily we don't have to worry about that now.
Beverage Publications, Inc.
What we like most is their quick response
See more client reviews →Even when we email their support, there is a follow-up phone call from them. I never feel like my questions or issues are not important. They also stick with a problem until there is an answer or a fix. I was seeing a message on my computer and they quickly remoted in to run scans to make sure everything was OK.
One partner for everything your business runs on
Pick the engagement model that fits your team. Security and backup are in the seat price, and the rest of what we run stays under one team with one point of accountability.
Managed IT
We become your whole IT department, from help desk to strategy, at one predictable per-seat cost.
Explore Managed IT →Engagement modelCo-Managed IT
Already have an IT person? We extend them with tools, after-hours coverage, and senior depth, so they get ahead of the queue.
Explore Co-Managed IT →How ASG runs IT for a small or mid-sized business
The same model we put in front of you in a proposal: four dedicated functions covering the help desk, proactive maintenance, project delivery, and strategy, with security and backup through the middle of all of it. This is what the per-seat price buys.
Technology Management
- Patch management
- Cybersecurity tools management
- Health monitoring
- Alert management
- Desktop optimization
- Remote backup
- Backup monitoring & restore testing
- Documentation
Technology Alignment Process
- Technology checklist
- Network best practices
- NIST CSF standardization
- Technology alignment
- Risk audits (quarterly for most clients)
- Centralized service report review
- Onsite visits and review
Technology Consulting
- Technology summary
- Business impact of technology decisions
- Budget planning
- Strategic technology roadmap
- Policy writing
- Executive risk reviews
- Cyber-insurance readiness
- Vendor management & coordination
- Design desk resources
Reactive Support Services
- Helpdesk support
- Responsive remote support
- Dedicated onsite engineers
- Escalations resources
- After-hours & emergency support
- Employee onboarding & offboarding
- Microsoft 365 & license management
- Faster problem resolution
- 'How to' questions
- Remote support framework
Want this mapped to what you actually run?
Thirty minutes with a strategic advisor. You'll hear what we'd change, in what order, and what it takes to get there.
Questions small & mid-sized businesses ask us
The baseline every ASG environment is built to
We standardize every client against the NIST Cybersecurity Framework, which is the common language regulators, insurers, and auditors use to ask how mature your security really is. Here's what the tiers mean and how we get you up them.
Other frameworks small & mid-sized businesses run into
What AI & Automation Can Do Inside an SMB
Where AI and automation pay off in a growing business: onboarding, lead routing, cash flow, and internal coordination.
Everything technology, under one friendly roof
Security and backup live in the seat price. The rest of what you run stays with the same team, under one point of accountability.
Let's talk Small & Mid-Sized Businesses IT
Book a 30-minute call, no deck, no pitch, just a clear plan for your business.