IT Support for Insurance Agencies
Managed IT services for insurance agencies, built around what Connecticut actually asks of a licensed producer: your agency management system fast and available, policyholder data protected, and the information security program the state's insurance data security law expects. ASG has served Connecticut businesses, insurance agencies among them, since 1997.
- ✓Your agency management system and carrier connections monitored as the systems you write business on
- ✓An information security program built to what Connecticut asks of a licensee
- ✓A rehearsed incident-response plan, because the Commissioner's clock is three business days
- ✓Layered defense around policyholder PII, with 24/7 monitoring behind it
- ✓An engineer answers in about four rings, and first response on tickets averages seven minutes
- ✓Cyber-insurance-ready controls, documented, with the evidence behind each one
Built around your industry's realities
Connecticut's Insurance Rule
Connecticut's insurance data security law names producers directly. It wants a written program built on a documented risk assessment, and your virtual CIO owns it.
Three-Day Clock
A cybersecurity event has to reach the Insurance Commissioner within three business days, not the sixty most agencies plan for. We build and rehearse the plan beforehand.
Agency Platform Uptime
Quoting, servicing, and carrier downloads all run through one platform. We run everything around it: workstations, the network path to carriers, backups, and remote access.
Wire-Fraud Defense
Premium payments and policyholder identities move through email. Microsoft 365 managed to best practice, SPF, DKIM and DMARC configured, and display-name spoofing caught.
A Connecticut agency already running on ASG
In their own words, on what our IT support for insurance agencies looks like years into the relationship.
One partner for everything your agency runs on
Pick the engagement model that fits your team. Security and backup are in the seat price, and the rest of what we run stays under one team with one point of accountability.
Managed IT
We become your whole IT department, from help desk to strategy, so your agency-management system stays up and carriers stay connected.
Explore Managed IT →Engagement modelCo-Managed IT
Already have internal IT? We extend them with tools, after-hours coverage, and senior depth, so the agency never waits.
Explore Co-Managed IT →How ASG runs IT for an insurance agency
The same model we put in front of you in a proposal, sized for an agency: four dedicated functions reaching from a producer's laptop up to the yearly technology budget, with security and your written program through the middle of all of it.
Technology Management
- Patch management
- Cybersecurity tools management
- Health monitoring
- Alert management
- Desktop optimization
- Remote backup
- Backup monitoring & restore testing
- Documentation
Technology Alignment Process
- Technology checklist
- Network best practices
- NIST CSF standardization
- Technology alignment
- Risk audits (quarterly for most clients)
- Centralized service report review
- Onsite visits and review
Technology Consulting
- Technology summary
- Business impact of technology decisions
- Budget planning
- Strategic technology roadmap
- Policy writing
- Executive risk reviews
- Cyber-insurance readiness
- Vendor management & coordination
- Design desk resources
Reactive Support Services
- Helpdesk support
- Responsive remote support
- Dedicated onsite engineers
- Escalations resources
- After-hours & emergency support
- Employee onboarding & offboarding
- Microsoft 365 & license management
- Faster problem resolution
- 'How to' questions
- Remote support framework
Want this mapped to what you actually run?
Thirty minutes with a strategic advisor. You'll hear what we'd change, in what order, and what it takes to get there.
Questions insurance agencies ask us
Where GLBA and the state law meet
Agencies are financial institutions under GLBA (the Gramm-Leach-Bliley Act), and the control list behind it is the same one Connecticut's insurance data security law expects: a written program, a named accountable person, multi-factor authentication, encryption, vendor oversight. One project, not two.
Other frameworks insurance agencies run into
Everything technology, under one friendly roof
Security and backup live in the seat price. The rest of what you run stays with the same team, under one point of accountability.
Let's talk Insurance Agencies IT
Book a 30-minute call, no deck, no pitch, just a clear plan for your business.